Skip to content

Covid-19 Destroyed Stubhub And They Should Close Down Shop

StubHub customer service is ranked #149 out of the 989 companies that have a CustomerServiceScoreboard.com rating with an overall score of 50.36 out of a possible 200 based upon 233 ratings. This score rates StubHub customer service and customer support as Disappointing.

NEGATIVE Comments

  
200 Negative Comments out of 233 Total Comments is 85.84%.

POSITIVE Comments

  
33 Positive Comments out of 233 Total Comments is 14.16%.

Issue Resolution

   

Reachability

   

Cancellation

   

Friendliness

   

Product Knowledge

   
     
Disappointing Overall Customer Service Rating

 

When Covid-19 hit, Stubhub, the great ticket broker company, were fucked. All shows completely stopped and if they had refunded everybody they’d have gone into bankruptcy and even if they wanted to, how could they? They did what they had to, withheld payment but offered $1.20 for every dollar owed. Not bad. I waited, and ended up owed maybe 6K. Once the dust settled I bought tix for Gov Ball, Bad Bunny, Julien Baker, a coupla others.

Problems started with Julien Baker. The person I bought it from misspelled my name from what it should be iL, to what it shouldn’t be LL, but that’s an easy fix. so i tried the chat service on the website. It’s been disabled. I tried to email them, and as a valued customer I have direct email, they were all returned as “no reply” email. So I called the laughingly referred to Customer Service, with the legend “we’re here with you all the way to your seat.” Then the kicker: “We are experiencing wait times of over three hours…” It asks for your phone number and when you put in, it disconnects you.

So what should be a simple fix is impossible.

I got in touch with the Better Business Of New York, they advised me there has been 1800 complaints over three years and the company has an E Rating.

And they are still selling tickets.

I am dismayed by them, in years of doing business with Stubhub, both buying and selling tickets, their customer service has been immaculate. Big problems, in 2017 a huge problem where the two tickets I bought for Harry Potter in London didn’t appear, was fixed with ease. They kept in close contact with me and I ended up with a great upgrade. Certainly the problem appears to be magnified with the sale to their European rival, Viagogo, and then getting it in the ear from Covid. I sympathize to a degree but this is unacceptable.

While Stubhubs approval rating from consumers is abysmal, Ticketmaster is worse. But if you read further, Ticketmaster  customers and complaining of being on hold 45 minutes not 210 minutes (long enough to watch Gone With The Wind while you wait), and also has many more users. The problem is that buying concert or sports tickets on the secondary market is a tricky business and you need absolute trust in your supplier, and Stubhub has decided that the best way to deal with it is by ignoring your patrons. If you live in New York City there is a bricks and mortar store at 1412 Broadway, New York, NY, though I am not certain if it remains open, if it is that might prove to be an answer in New York, but who knows? And it isn’t elsewhere.

They have arranged Stubhub so you can’t contact anybody anywhere, they have your money and your tickets and you have no recourse. They should be out of business. If you want to use a ticket broker in no circumstances use these guys.

Leave a Comment





Amazon_Smile_logo-e1623352788338-reupload
ScreenShot2020-10-05at12.00.04PM-reupload

Support Let Me Help Inc by shopping at smile.amazon.com

The Daisy Jopling Band To Perform “Who’s Who” At The Transfiguration Church In Tarrytown, NY Sunday May 12th, 2024 7 PM ET

By admin | May 9, 2024 |

The Transfiguration Church in Tarrytown, New York Presents “Who’s Who”, original violin arrangements of iconic songs by The Who performed by the Daisy Jopling Band featuring the Sleepy Hollow High School Chamber Orchestra on Sunday, May 12th, 2024. Location: Transfiguration Church 268 South Broadway Tarrytown, NY 10591 United States Tickets are $25 and can be…

Cyborg Drummer/DJ DRMAGDN Headlining Montauk Music Fest

By admin | April 9, 2024 |

Major Label BMG Records Artist & Producer DRMAGDN Cyborg Drummer / DJ will be making his Montauk Music Fest debut this year in May. DRMAGDN will be the Official Host & MC of The Montauk Music Fest plus play headlining sets on Friday 5/17 and Saturday 5/18 from 10pm-12am at Gurney’s Montauk Resort (290 Old…

RED CARPET EVENT @ Chelsea Table & Stage 4/12/24 Featuring THE AMERICAN RELICS & DRMAGDN

By admin | March 25, 2024 |

On Friday April 12th, 2024 beginning at 6:30 pm ET  there will be a Red Carpet event pre-show sponsored by Tribeca Records at the trendy nightspot Chelsea Table and Stage located in the heart of Chelsea at 152 west 26th street (inside the Hilton Fashion Hotel) in NYC. The Red Carpet will be followed by…

Live Review: Composer Randy Edelman Live at Chelsea T&S “2nd Annual St. Patrick’s Day Massacre” 03/16/24 and Record Release in NYC

By admin | March 17, 2024 |

There was an infinite vitality of velvet green flowing deliciously through the air as Composer Randy Edelman presented his 2nd Annual St. Patrick’s Day Massacre at the trendy new nightspot Chelsea Table & Stage in the heart of NYC on March 16, 2024….. a vivacious close to the spirited Irish Parade. His music is the…

DRMAGDN: Cyborg Drummer/DJ Debuts @ Chelsea T&S With Retro 80’s Party & Red Carpet Event 4/12/24

By admin | February 29, 2024 |

BMG recording artist, producer and World renowned, Global Touring Electrifying Powerhouse, DRMAGDN: Cyborg Drummer and DJ will make his debut at the popular, trendy night spot Chelsea Table & Stage (located at 152 west 26th street inside the Hilton Hotel) on  Friday April 12, 2024 @ 9:00PM. DRMAGDN will be celebrating his high energy brand of Electronic Dance Music (EDM)…

Going Steady: New Singles 2-23-24- 2-29-24 Reviewed

By Iman Lababedi | February 26, 2024 |

dance pop, gooey confection

US Top Ten Albums Tracking 2-16-24 – 2-22-24

By Iman Lababedi | February 26, 2024 |

75K EAUs is abysmal

Our Friend Tony Orlando’s Farewell Tour

By admin | February 25, 2024 |

“I still hit the ball, I just can’t run the bases!!!”

Sneak Peaks: New Album releases 3-1-24 – 3-7-24

By Iman Lababedi | February 25, 2024 |

contenders for the best punk rock around

Child Bite, Lamb Of God, Pantera At Madison Square Garden, Thursday, February 22nd, 2024, Reviewed

By Iman Lababedi | February 25, 2024 |

A three hours of hard rock, metal not metal, swift, loud, egoless pure metal

Scroll To Top