Stubhub Customers Are Not Getting Their Money Returned For Cancellations

Written by | May 24, 2020 7:53 am | one response


Important update regarding StubHub Order 553906112

Hi Iman C.,

We are sorry to inform you that The 1975 Tickets, originally scheduled to take place on 05/26/2020, has been deemed canceled.

As compensation, we are providing you a coupon worth 120% of your original order. For your convenience, we have already added your coupon to your StubHub account. The coupon can be used for one or multiple StubHub orders in the same currency and is valid until December 31, 2021.

We apologize for any inconvenience this may have caused. If you have any questions, please visit the StubHub Help Center.

The StubHub Team
Thanks for using StubHub.

Last November, Ebay sold StubHub to  its European rival, Viagogo, for $4.05 billion and now they must be in celebratory mode, dumping a business in deep trouble, the resale market for tickets, and getting their money and out before it hits the iceberg. After decades of ripping off consumers, to the point where Ticketmaster gave ticket brokers seminars in gaming their platform, they are gonna stick it to the consumers yet again. .

Last year Forbes wrote that “According to Technavio, the global secondary ticket market will exceed $20 billion by 2024. To put this figure into perspective, it is more than the entire global music industry was worth in 2018”.

In theory, I don’t mind a battle over popular concerts if the playing field is level, which it isn’t. Though I, myself, have never had problems with Stubhub and I use them a lot.

As concerts were being postponed, I didn’t contact StubHub, the logistics on refunding shows would have been a nightmare even while Ticketmaster can do it, that third step was a doozy. The difference between buyer-platform and buyer-platform-seller is humungous.  If a concert is postponed, or if a concert date is changed, suck it up. It is too difficult to dip into thousands upon thousands upon thousands of bank accounts and remove one from one and put it in the other without a clear decision process. IF IT IS POSTPONED. According to the New York Times: “Sukhinder Singh Cassidy, the president of StubHub, said that the company had long issued refunds to ticket buyers before recovering charges from sellers, but that the huge number of cancellations has made that almost impossible. The complications that arise, and just the magnitude of this timing challenge, is frankly challenging for any intermediary in the normal course of practice,” Ms. Singh Cassidy said in an interview, “when practically speaking, that normal course no longer exists.”

I agree but not with cancellations. Cancellations are refunded into the sellers account and the money should be removed from the seller and returned to the purchaser. Instead this is what I got:

FanCodes & Coupon details

With a drop dead date of December 2021.

Why a drop dead date at all?  Stubhub took my money and they won’t return it and on a cancel they assuredly should have. Of course, if  parent company Viagogo is not selling tickets on the secondary market by the end of next year they are out of business and the customers can kiss their bucks goodbye.


One Response to “Stubhub Customers Are Not Getting Their Money Returned For Cancellations”

  1. Timothy Pence

    Stubhub is also refusing to refund money for Hockey tickets even after the NHL completed(cancelled) the regular season. This is in violation of their refund policy. We need to respind to this.


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